Cancellation Policy

Requests must be sent to BCG Travel & Tours in writing. The effective cancellation time is when we receive and acknowledge the request during business hours.

Cancellation, change and no-show charges depend on the rules of the airline, hotel, lodge, transport company or tour provider. Service charges and non-refundable supplier amounts may not be recoverable.

Eligible refunds are processed after the supplier approves and returns the funds. Processing times vary by supplier and payment method, and we will keep the client informed.

If travel is affected by weather, government action, airline disruption or another event outside our control, we will assist with available alternatives under the relevant supplier rules.